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Service Metrics

  

Today's Service Metrics

Average Call Wait Time: 11 seconds

Daily Call Abandon Rate:  .4%  

 

Service Statistics For June 2014

Call Hold Time (% answered in 30 sec.): 96.4%

Call Hold Time:  11 Seconds

Questions Resolved in First Call: 97.4%

Call Abandon Rate: 1.1%

 

Newsroom

Get the most current info on the 2013 Technical Release No. 2013-02.

Click here to learn more >

Additional Links to the Affordable Care Act.

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