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Service Metrics

Today's Service Metrics

Average Call Wait Time: 20 Seconds

Daily Call Abandon Rate: 1.45%  

Questions Resolved in First Call: 95%

Service Statistics For April 2013

Average Call Hold Time: 27 Seconds

Questions Resolved in First Call: 96.7%

Newsroom
The IRS recently issued new guidance (IRS Notice 2012-9) which requires certain employers to provide information to employees on the cost of employer-provided group health plan coverage. This additional reporting requirement was enacted as part of the Patient Protection and Affordable Care Act of 2010 (PPAC) to provide useful and comparable consumer information to employees on the cost of their health care coverage. Employers who file 250 or more W-2 Forms for the preceding calendar year are subject to this new requirement.

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Calendar

Upcoming Events

IPPA Conference
August 7-9, 2013
Miami, FL

26th Annual Benefits Forum & Expo
September 22-24, 2013
New Orleans