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Service Metrics


Today's Service Metrics

Average Call Wait Time: 22 seconds

Daily Call Abandon Rate:  .5%  


Service Statistics For 11/2014

Call Hold Time (% answered in 30 sec.): 96.59%

Call Hold Time:  12 Seconds

Questions Resolved in First Call: 96%

Call Abandon Rate: .5%



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Wednesday, December 24

Thursday, December 25

Thursday, January 1