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Service Metrics


Today's Service Metrics

Average Call Wait Time: 12 seconds

Daily Call Abandon Rate:  .5%  


Service Statistics For 3/2015

Call Hold Time (% answered in 30 sec.):94.54%

Call Hold Time:  13 Seconds

Questions Resolved in First Call: 96%

Call Abandon Rate: 1.0%



Get the most current info on the 2013 Technical Release No. 2013-02.

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Additional Links to the Affordable Care Act.

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