Today's Service Metrics
Average Call Wait Time: 20 Seconds
Daily Call Abandon Rate: 1.45%
Questions Resolved in First Call: 95%
Service Statistics For April 2013
Average Call Hold Time: 27 Seconds
Questions Resolved in First Call: 96.7%
The IRS recently issued new guidance (IRS Notice 2012-9) which requires certain employers to provide information to employees on the cost of employer-provided group health plan coverage. This additional reporting requirement was enacted as part of the Patient Protection and Affordable Care Act of 2010 (PPAC) to provide useful and comparable consumer information to employees on the cost of their health care coverage. Employers who file 250 or more W-2 Forms for the preceding calendar year are subject to this new requirement.